THE AUTOMATION OPPORTUNITY

500+ tasks a Trade Exchange can automate.

A Trade Exchange can automate a broad operating environment — from customer onboarding and payments to lending, investment, compliance, analytics and corporate operations.

Automate customer service, member trading, credit, settlement, revenue, risk, analytics and exchange management through one connected operating system.

Explore the Automation Map Browse All Tasks

AUTOMATION SYSTEM TRADE
EXCHANGE 35 DOMAINS · 500+ TASKS

Customer Operations

Risk + Compliance

Finance + Treasury

Data + Infrastructure

TASK LIBRARY 500+ Automation opportunities

OPERATING DOMAINS 35 Connected capability areas

01Front Office

02Back Office

03Lending & Credit

04Investment & Wealth

00Automation Map

One operating system.
35 automation domains.

Explore automation across member acquisition, transactions, credit, revenue, risk, analytics and network management.

01 · DOMAIN

Front Office Automation

The front office at a Trade Exchange interacts directly with customers. Automating these processes improves efficiency and customer satisfaction.

02 · DOMAIN

Back Office Automation

The back office handles internal Trade Exchange processes. Automating these tasks reduces costs and errors.

03 · DOMAIN

Lending And Credit Automation

Automating lending and credit processes allows faster decisions and improved access to capital.

04 · DOMAIN

Investment And Wealth Management Automation

Automating investment workflows improves trade execution, reporting and advisory.

05 · DOMAIN

Security And Compliance Automation

Automating security and compliance processes manages risk.

06 · DOMAIN

Infrastructure Optimization

Automating IT infrastructure improves reliability and efficiency.

07 · DOMAIN

Business Intelligence And Data Analytics

Automating data processes allows faster insights.

08 · DOMAIN

Internal Audit Automation

Continuous automation supports auditability and control visibility.

09 · DOMAIN

Treasury And Cash Management Automation

Treasury automation supports cash positioning, liquidity visibility and reconciliation.

10 · DOMAIN

Core Trade Exchangeing Operations Automation

Core Trade Exchangeing operations can be streamlined across customer information, transactions, payments, accounts and documents.

11 · DOMAIN

Physical Security Automation

Automated physical security can improve visibility, access control and monitoring.

12 · DOMAIN

Marketing Automation

Marketing automation connects customer analytics, campaign execution and advertising performance.

13 · DOMAIN

Customer Self-Service Automation

Customer self-service automation gives customers secure, automated ways to resolve common needs.

14 · DOMAIN

Financial Planning Automation

Automating financial planning supports cash flow analysis, budgeting, retirement planning, portfolio optimization and tax strategy.

15 · DOMAIN

Corporate Trade Exchangeing Automation

Corporate Trade Exchangeing automation can streamline onboarding, covenant compliance, billing, portfolio risk and syndicated loan administration.

01Front Office Automation

Front Office Automation

The front office at a Trade Exchange interacts directly with customers. Automating these processes improves efficiency and customer satisfaction.

Discover Capture Process Decide Execute Monitor

Open Account Onboarding

Online account opening
Digital signature collection
ID verification automation
Data validation and scrubbing
Account origination

Open detailed task set

Online Account Opening — Customizable account opening forms with smart fields; eSignature capture for agreements; Integrated ID verification checks; Real-time data validation and corrections; Immediate account number assignment.
Digital Signature Collection — eSignature workflows tailored to each product; Authentication during signature process; Timestamping and external signature validation; Legally compliant audit trails; Secure storage for signed documents.
ID Verification Automation — Data extraction from government IDs; Matching extracted data against forms; Facial recognition match to selfie photo; Authentication by knowledge-based questions; Checks against government databases.
Data Validation And Scrubbing — Format standardization and corrections; Duplicate checking against existing databases; Outlier identification and flagging for review; Automated data completeness checks; Data enrichment from external sources.
Account Origination — Automated account setup in core Trade Exchangeing systems; Digital client profile creation; Collateral management and booking; Client onboarding notification triggers; Immediate account access provisioning.

Sales And Service

Chatbots for basic inquiries
Appointment scheduling bots
Personalized marketing offers
Cross-sell and upsell bots
Automated outbound calling

Open detailed task set

Chatbots For Basic Inquiries — Natural language AI chatbots on website and mobile apps; Integrations with core Trade Exchangeing systems for account info; Secure authentication for accessing account details; Answering common questions on products, services, hours; Triaging complex issues to live agents.
Appointment Scheduling Bots — AI chatbots or IVR systems for appointment booking; Integration with Trade Exchange’s scheduling/calendar system; Notify customers of upcoming appointments via email/text; Send reminders and allow easy rescheduling/canceling.
Personalized Marketing Offers — AI chatbots or IVR systems for appointment booking; Integration with Trade Exchange’s scheduling/calendar system; Notify customers of upcoming appointments via email/text; Send reminders and allow easy rescheduling/canceling.
Cross-Sell And Upsell Bots — AI chatbots or IVR systems for appointment booking; Integration with Trade Exchange’s scheduling/calendar system; Notify customers of upcoming appointments via email/text; Send reminders and allow easy rescheduling/canceling.
Automated Outbound Calling — AI system makes calls to customers for surveys or sales; Natural language conversations with speech recognition; Agent monitors and guides call with whisper coaching; Insights from call analytics to optimize scripts.

Omni-Channel Trade Exchangeing

Integrating channels – online, mobile, call center
Secure customer authentication across channels
Transaction history across channels

Open detailed task set

Integrating Channels — Unified customer profile across web, mobile, branches; Omni-channel workflow with contextual hand-offs; Consistent product info and offers across channels; Shared CRM and account history across channels.
Secure Customer Authentication — Single sign-on across web/mobile applications; Multi-factor authentication using biometrics; AI fraud detection working across channels; Blocking suspicious logins across channels.
Transaction History Across Channels — Customers can view transaction history on all channels; Real time transaction syncing to customer profile; Interactive interfaces on web/mobile for transaction search; Relationship managers have holistic transaction view; Insights from analyzing transactions across channels.
Additional Examples — Notifications consolidated across channels; Appointments booked on web reflected to branches; Changes to account alert settings sync across channels; New services enrollment reflected across channels; Marketing opt-ins, contact info updates consistent.

Payments

P2P payments
Online bill pay
Real-time payments processing
Dispute management automation

Open detailed task set

P2P Payments — APIs to connect Trade Exchange accounts to third-party apps; Instant transfers between customer accounts; Send payment links via email or mobile; Chatbots to handle peer payment requests.
Online Bill Pay — Scan bills and auto-populate payment info; Schedule recurring payments; Get bill reminders and confirmations; APIs to connect to biller payment systems.
Real-Time Payments Processing — 24/7/365 real-time rails integration; Instant validation, clearing, and settlement; Straight-through payment processing; Real-time alerts and confirmations.
Dispute Management Automation — Chatbots to handle common disputes; Workflow automation for research; Automated submission of disputes to networks; Case management tracking and notifications; Analytics to spot customer friction points.
Additional Examples — Mobile wallets, P2M, C2B payment automation; Micro-payments and tokenization; Cross-border payments optimization; Reconciliation automation with rules engine.

Digital Member Support

Automated service ticket classification
Priority routing to the correct team
Service-level deadline monitoring
Resolution notifications and satisfaction surveys

Relationship Management

Automated member engagement plans
Relationship-manager task scheduling
Member activity and opportunity summaries
At-risk relationship alerts

01 Automation Domain · 01 / 15

02Back Office Automation

Back Office Automation

The back office handles internal Trade Exchange processes. Automating these tasks reduces costs and errors.

Discover Capture Process Decide Execute Monitor

Accounting

Automated reconciliations
Transaction matching
Report generation
Expense management automation

Open detailed task set

Automated Reconciliations — Daily automated import of Trade Exchange statements; Matching transactions with rules-based algorithms; Identifying mismatches and discrepancies; Workflow for managing exceptions; Audit trails for reconciliation reports.
Transaction Matching — Importing transactions from multiple systems; Rules engine to match based on amounts, refs, dates; Automated booking after transaction matching; Reporting on unmatched transactions.
Report Generation — Templates for commonly used reports; Automated data imports from accounting systems; Scheduled report delivery to stakeholders; Ad hoc report and visualization generation; Archiving reports in searchable repository.
Expense Management Automation — Mobile app for submitting expenses; Automated policy compliance checking; Matching receipts to credit card transactions; Routing for electronic approval; Direct integration with accounting system.
Report Generation — Templates for commonly used reports; Automated data imports from accounting systems; Scheduled report delivery to stakeholders; Ad hoc report and visualization generation; Archiving reports in searchable repository.

Risk Management

Automated credit checks
ID verification and KYC/AML compliance
Transaction monitoring for fraud
Risk modeling and simulations

Open detailed task set

Automated Credit Checks — Customizable decision engines for instant credit decisions; Continuous monitoring for credit portfolio risk; Early warning triggers based on credit deterioration; Automated loan loss provision calculations; Stress testing credit models and scenarios.
ID Verification And KYC/AML Compliance — Watchlist screening of customers against sanctions lists; Network analytics to detect money laundering typologies; Unsupervised anomaly detection for suspicious behavior; Ongoing customer due diligence and risk rating; Automated SAR filing and case management.
Transaction Monitoring For Fraud — Real-time tracking of transactions across channels; Peer group analysis to identify outliers; Link analysis for organized fraud detection; Card fraud monitoring with machine learning; Automated fraud alert handling workflows.
Risk Modeling And Simulations — Credit risk models across products and segments; Models for liquidity risk, market risk, ops risk; Automated data collection for model inputs; Differential stress testing scenarios; Capital optimization based on model outputs.

HR Management

Automated onboarding
Benefits enrollment
Payroll processing
Performance reviews and goal tracking

Open detailed task set

Automated Onboarding — Digital onboarding portal for new hires; Integrations to collect paperwork and signatures; Automatic provisioning of accounts and access; Scheduling orientation sessions and training; Sending equipment and first day instructions.
Benefits Enrollment — Online benefits selection with comparison tools; Integration with benefit providers to activate coverage; Automated confirmation statements; Life event change automation; Ongoing benefits education and prompts.
Payroll Processing — Time and attendance integration; Automated tax calculations; Direct deposit setup and processing; Automated garnishment processing; Reporting and ledger integrations.
Performance Reviews And Goal Tracking — Online performance review forms; Automated reminders for reviews; Real-time progress tracking for goals; Continuous feedback collection; Analytics to inform compensation and rewards.

Procurement

Contract management
Invoice processing
Budget tracking
Vendor management

Open detailed task set

Contract Management — Centralized contract repository; Extract key terms and dates for tracking; Automated notifications for renewals; eSignature workflows for new contracts; Tracking contract compliance and performance.
Invoice Processing — Digital invoice capture (email, portal); Extract invoice data and validate; Invoice approvals workflow; Integration with accounts payable; Reporting on invoices and spend.
Performance Reviews And Goal Tracking — Data imports from general ledger; Real-time dashboards on spending; Automated alerts on exceptions; Spend analysis across categories; Forecasting of expenditures.
Vendor Management — Central vendor risk rating and homologation; Performance scorecards and ratings; Onboarding workflow for new vendors; Vendor portal for managing documents; Analytics on vendor concentration risk.

Vendor Payments

Automated payment approval workflows
Supplier payment scheduling
Payment-status reconciliation
Vendor remittance notifications

Regulatory Operations

Regulatory calendar management
Automated information collection
Filing preparation and validation
Submission status and exception tracking

03Lending And Credit Automation

Lending And Credit Automation

Automating lending and credit processes allows faster decisions and improved access to capital.

Discover Capture Process Decide Execute Monitor

Loan Origination

Online applications
Income/employment verification
Credit reports and scoring
Loan decisioning and pricing

Open detailed task set

Online Applications — Customizable application forms with smart fields; eSignature capabilities for agreements; Integration with ID verification services; Auto-populated forms for returning customers.
Income/Employment Verification — Integration with payroll providers for proof of income; Automated employment verification checks; Trade Exchange statement analysis for income patterns; Tax transcript analysis and retrieval.
Credit Reports And Scoring — Real-time integration with credit bureaus; Automated credit report analysis and summaries; Risk-based pricing algorithms based on scores; Custom model creation for niche lending.
Loan Decisioning And Pricing — Automated decision engines for instant decisions; Statistical models to evaluate risk factors; Waterfall approach with risk-based pricing; Generate loan documents with integrated data.
Additional Examples — Automated collateral management; Digital disbursement of funds; STP loan booking and servicing set up; Secondary market sale automation.

Debt Collection

Payment reminders
Resolution negotiations
Repayment scheduling bots

Open detailed task set

Payment Reminders — Automated past due notifications via email, text, phone; Personalized reminder messages with account details; Ability for customer to discuss options with chatbot; Notifications aligned with collections strategy.
Resolution Negotiations — Speech analytics insights on negotiation calls; AI chatbots equipped for settlement discussions; Link analysis to detect connected accounts; Automated settlement offer generation; Workflow tools for agent guidance and tracking.
Repayment Scheduling Bots — Chatbots can modify repayment terms; Integration with core systems for real-time changes; Bots prompt for payment method confirmation; Automated issuance of new terms; Sync updated terms across channels.
Additional Examples — Predictive prioritization models; Workflow automation for legal proceedings; Automated credit reporting updates; Virtual collections agent guidance; Call analytics and campaign optimization.

Credit Card Operations

Online account opening
Spending tracking tools
Customized offers and rewards
Fraud monitoring

Open detailed task set

Online Account Opening — Digital applications with smart form fields; Real-time approvals based on risk models; eSignature collection for agreements; Instant card provisioning and activation.
Spending Tracking Tools — Transaction categorization and tagging; Personalized spend reports; Budgeting and projected payment tools; Alerts for unusual spending activity.
Customized Offers And Rewards — Analytics on customer spend preferences; Targeted promotions based on spend history; Personalized reward program management; Real-time redemption options.
Fraud Monitoring — Rules-based fraud triggers and alerts; Machine learning models to detect anomalies; Network analysis to identify organized fraud; Automated transaction holding for suspected fraud; Case management workflow automation.
Additional Examples — Digital card management tools; Customizable CLI and repayment options; Automated dispute handling; ROI tracking on marketing campaigns.

Credit Servicing

Automated account statements
Payment allocation and posting
Interest and fee calculations
Maturity and renewal notifications

Collateral Management

Collateral registration and valuation
Coverage-ratio monitoring
Document expiration alerts
Release and substitution workflows

Portfolio Monitoring

Credit exposure aggregation
Early-warning risk indicators
Concentration-limit monitoring
Portfolio performance reporting

02 Automation Domain · 02 / 15

04Investment And Wealth Management Automation

Investment And Wealth Management Automation

Automating investment workflows improves trade execution, reporting and advisory.

Account Opening

Digital onboarding and risk profiling
Paperless documentation

Open detailed task set

Digital Onboarding And Risk Profiling — Online applications with eSignature; Interactive chatbots for investment profiling; Automated KYC and suitability checks; Instant account opening and confirmation.
Paperless Documentation — Digitally signed forms and agreements; Electronic fact find questionnaires; Regulatory disclosures delivered online; Secure online vault for documents.
Additional Examples — Automated data validation and scrubbing; Integration with CRM systems; Risk rating models for profiling; Automated account setup with custodians; Identity verification automation.
Benefits — Faster account opening turnaround time; Consistent customer experience; Lower administrative costs; Improved regulatory compliance; Ability to scale digitally.

Trading

Robo-advisors and trading algorithms
Portfolio rebalancing
Performance reporting

Open detailed task set

Robo-Advisors And Trading Algorithms — Automated portfolio construction based on risk tolerance; Rebalancing algorithms to maintain target asset allocation; Tax-loss harvesting algorithms; Lower trading costs through algorithmic execution.
Portfolio Rebalancing — Monitoring drift from target allocations; Rules-based rebalancing triggers and thresholds; Automated generation of rebalancing orders; Seamless execution across custodians.
Performance Reporting — Automated data aggregation from custodians; Custom benchmarks and reporting dashboards; Client portal for on-demand analytics; Automated generation of client statements; Required disclosures and disclaimers.
Additional Examples — Automated trade order generation; Compliance supervision algorithms; Client billing and invoicing automation; New asset onboarding workflows.

Compliance

Regulatory oversight protocols
Automated transaction monitoring
Fraud detection tools

Open detailed task set

Regulatory Oversight Protocols — Coded rules engines for restrictions checking; Watchlist screening for prohibited securities; Automated delivery of regulatory filings; Ongoing monitoring of advisor activities.
Automated Transaction Monitoring — surveillance for suspicious activities; Automated trade reconciliation processes; Exception management workflows; Archiving and eDiscovery for audit trails.
Fraud Detection Tools — Activity profiling to detect anomalies; Network analysis for organized fraud; AI models to detect insider threats; Automated case creation and escalation.
Additional Examples — Automated client outreach for information updates; Maintenance of restriction lists; Testing protocols for new regulations; Cybersecurity policy management; Automating compliance allows investment firms to scale operations while maintaining strong oversight and auditability.

Customer Service

Natural language chatbots
Speech recognition call routing
Personalized notifications and alerts

Open detailed task set

Natural Language Chatbots — Chatbots handle common queries on portal; Integrations to pull client data in real-time; Conversational AI to provide personalized support; Seamlessly transfer complex issues to agents.
Speech Recognition Call Routing — Automated client outreach for information updates; Maintenance of restriction lists; Testing protocols for new regulations; Cybersecurity policy management; Automating compliance allows investment firms to scale operations while maintaining strong oversight and auditability.
Personalized Notifications And Alerts — Event-driven alerts on portfolio changes; Customized performance metrics and benchmarks; Proactive notifications triggered by workflows; Preferred channel selection for notifications.
Additional Examples — Virtual client assistants for advisors; Sentiment analysis on client interactions; Real-time alerting on market events; Omni-channel issue resolution workflows; Automating customer engagement allows highly personalized experiences.

Advisory And Planning

Automated client goal assessment
Risk-tolerance updates
Personalized strategy recommendations
Scheduled portfolio review workflows

Corporate Actions

Corporate-action event detection
Member eligibility calculation
Election and instruction processing
Proceeds allocation and reconciliation

05Security And Compliance Automation

Security And Compliance Automation

Automating security and compliance processes manages risk.

Identity and Access Management

Biometric authentication
Access logging and auditing
Privilege oversight controls

Data Protection

Encryption of data at rest and in motion
Automated data classification
Backup and disaster recovery testing

Monitoring and Testing

Behavioral analytics for insider threats
Automated penetration testing
Security operations automation

Financial Crimes

Anti-money laundering monitoring
Fraud detection and response
Cyberthreat intelligence integration

Consent And Privacy Management

Member consent capture and renewal
Data-use preference enforcement
Privacy request workflows
Retention and deletion scheduling

Incident Response

Automated incident classification
Containment workflow activation
Investigation evidence collection
Recovery and post-incident reporting

03 Automation Domain · 03 / 15

06Infrastructure Optimization

Infrastructure Optimization

Automating IT infrastructure improves reliability and efficiency.

Server Management

Automated provisioning
Configuration management
Performance monitoring

Network Operations

Intrusion detection and prevention
Network traffic analytics
Capacity planning and scaling

Storage and Backup

Data deduplication
Automated failover
Backup monitoring

Cloud Management

Cost optimization
Automated resource scaling
Infrastructure monitoring

Database Operations

Automated database health monitoring
Query performance optimization
Replication and integrity checks
Patch and maintenance scheduling

Service Reliability

Application availability monitoring
Automated incident remediation
Service dependency mapping
Reliability and uptime reporting

07Business Intelligence And Data Analytics

Business Intelligence And Data Analytics

Automating data processes allows faster insights.

Data Warehousing

ETL pipelines
Schema management
Query optimization

Reporting

Automated report generation
Ad hoc analysis and visualizations
Dashboards and KPI tracking

Predictive Analytics

Machine learning models
Statistical forecasting
Prescriptive recommendations

Customer Intelligence

Customer segmentation
Campaign management
Churn analysis
Growth opportunity analysis

Data Governance

Business glossary and data cataloging
Data ownership and stewardship workflows
Quality-rule monitoring
Lineage and usage tracking

Decision Intelligence

Automated opportunity prioritization
Scenario modeling and comparison
Recommended operational actions
Decision outcome measurement

04 Automation Domain · 04 / 15

08Internal Audit Automation

Internal Audit Automation

Continuous automation supports auditability and control visibility.

Continuous Auditing Techniques

Ongoing monitoring of transactions, logs, and data
Integration with rules engines to flag exceptions
Workflow automation for managing exceptions
Real-time dashboards and visualizations

Automated Control Testing

Scripted tests to validate functionality
Simulating transactions to test controls
Automated sample selection and execution
Tracking issues and remediation plans

Anomaly Detection In Transactions

Unsupervised ML models to detect outliers
Network analysis for suspicious patterns
Rules-based anomaly detection
Automated alerts and case management

Audit Trail Analysis

Collecting and centralizing audit logs
Automated trail reconstruction and visualization
Intelligent query and reporting capabilities

Automated Report Creation

Templates for audit reporting
Scheduling and distribution workflows
Data integration from upstream systems
Collaborative review and sign off

Evidence Management

Automated evidence requests
Secure evidence collection
Completeness and authenticity checks
Reviewer sign-off and retention

09Treasury And Cash Management Automation

Treasury And Cash Management Automation

Treasury automation supports cash positioning, liquidity visibility and reconciliation.

Cash Positioning And Forecasting

Aggregating cash holdings across accounts
Automated data feeds and reconciliation
Statistical forecasting models
Drill-down dashboards for insights

Liquidity Analytics

Monitoring cash flow needs
Stress testing liquidity requirements
Automated borrowing and lending recommendations
Tracking covenant compliance

Account Reconciliation

Daily automated reconciliation
Identifying and flagging mismatches
Workflow for managing reconciling items
Audit trail for reconciliations

Intercompany Transaction Matching

Automated extraction of transactions
Rules engine for transaction matching
Identifying and resolving exceptions
Automated intercompany settlement

Additional Examples

Treasury workstation integration
Automated cash sweeps
Regulatory reporting automation
Cash flow and NPV modeling

Fee And Revenue Settlement

Daily exchange revenue calculation
Cash and trade-credit fee separation
Commission and revenue-share allocation
Revenue settlement reconciliation

05 Automation Domain · 05 / 15

10Core Trade Exchangeing Operations Automation

Core Trade Exchangeing Operations Automation

Core Trade Exchangeing operations can be streamlined across customer information, transactions, payments, accounts and documents.

Customer Information Updates

Change of address forms and workflows
Data validation and verification
Automated notifications to customers
Updates replicated across systems

Transaction Processing

Straight-through processing with automation
Automated reconciliation and exceptions workflow
Integrations with payment systems
Transaction validation rules engine

Payment Operations

Automatic payment file generation
Integrating real-time and batch payments
Hands-free processing with STP
Swift and securities operations automation

Account Maintenance

Consolidating tasks into workflows
Account modifications and changes
Automated account closure process
New product activation and setup

Document Digitization And Archiving

Scanning and extraction of documents
Intelligent data capture
Automated indexing and tagging
Secure cloud-based document repositories

Trade-Credit Ledger Management

Real-time balance posting
Double-entry transaction recording
Credit issuance and reversal controls
Member and exchange ledger reconciliation

11Physical Security Automation

Physical Security Automation

Automated physical security can improve visibility, access control and monitoring.

Video Analytics On CCTV Feeds

Motion detection and activity analysis
Object and facial recognition
Anomaly detection for suspicious behavior
Searchable video archives with tagging

Facial Recognition For Access Control

Cameras to capture facial images
Verifying identities against employee database
Integration with physical access control system
Alerting on unauthorized access attempts

Automated Badge Management

Self-service badge printing/replacement
Automated access provisioning/revocation
Expiration and return reminders
Tracking badge holder access profiles

Location Tracking For Employees

GPS tags, RFID, indoor positioning tech
Real-time location visualization
Geofencing for access permissions
Reports on employee movements

Additional Examples

Automated visitor management
AI monitoring of security systems
Cybersecurity camera and system protections

Emergency Response

Automated alarm verification
Emergency-team notification
Facility lockdown workflows
Incident status and evacuation tracking

06 Automation Domain · 06 / 15

12Marketing Automation

Marketing Automation

Marketing automation connects customer analytics, campaign execution and advertising performance.

Customer Analytics And Segmentation

Collecting customer data from CRM, transactions etc.
Behavioral analytics and predictive modeling
Automated scoring and persona segmentation
Targeting lookalike audiences

Campaign Creation And Tracking

Templates and DIY tools for campaigns
Drag-and-drop editors for content
Integrations with marketing channels
Real-time campaign analytics and optimization

Personalized Promotions

Individualized offers and messaging
Contextual recommendations to customers
Adaptive content based on interactions
Real-time decisioning for next-best action

EMAIL/SMS Delivery

Integrated delivery platforms
A/B testing of messaging
Automated lead nurturing workflows
Triggered customer journeys

Advertising Performance

Automated keyword bid management
Programmatic ad buying with custom algorithms
Attribution modeling and optimization
Advertising performance dashboards

Lead Qualification

Automated prospect data enrichment
Commercial-fit scoring
Buying-intent classification
Qualified lead routing and follow-up

13Customer Self-Service Automation

Customer Self-Service Automation

Customer self-service automation gives customers secure, automated ways to resolve common needs.

FAQ Chatbots

Natural language AI chatbots
Integration with FAQ knowledge bases
Secure customer authentication
Seamless handoff to agents when needed

Appointment Scheduling Bots

Chatbots or IVR for scheduling assistance
Integration with Trade Exchange’s calendar systems
Automated confirmations and reminders

Secure Customer Verification

Biometric authentication such as voice, face
Knowledge-based authentication prompts
Consent-based data access permissions

Account Maintenance Self-service

Online forms for address, contact changes
Automated workflow for documentation upload
Instant budgeting and reporting tools

Dispute And Claims Submission

Systematic dispute/claim intake over chatbot
Direct integration with back-end workflows
Real-time status tracking and notifications

Trade Marketplace Self-Service

Member listing creation and editing
Buying-request submission
Quotation review and acceptance
Transaction and delivery tracking

07 Automation Domain · 07 / 15

14Financial Planning Automation

Financial Planning Automation

Automating financial planning supports cash flow analysis, budgeting, retirement planning, portfolio optimization and tax strategy.

Cash Flow Analysis

Aggregating income, expenses, account data
Automated categorization of transactions
Cash flow dashboard and visualization
Projections based on statistical models

Budgeting And Financial Modeling

Intelligent forms to capture information
Automated validation and completeness checks
Financial calculations engine
Customizable templates for scenarios

Customized Retirement Planning

Client risk profiling and preferences
Automated data collection from accounts
Monte Carlo simulations for projections
Customizable plans and recommendations

Portfolio Optimization

Portfolio construction based on goals
Ongoing monitoring and rebalancing
Tax-aware strategies and loss harvesting
Personalized investment policy statement

Tax Strategy Automation

Retrieving tax documents required for filing
Recommending tax saving strategies
Estimated payments and filings automation
Integration with tax prep software

Business Financing Plans

Project funding requirement analysis
Trade-credit financing scenarios
Cash and trade-credit allocation plans
Funding milestone monitoring

15Corporate Trade Exchangeing Automation

Corporate Trade Exchangeing Automation

Corporate Trade Exchangeing automation can streamline onboarding, covenant compliance, billing, portfolio risk and syndicated loan administration.

Onboarding Workflow

Digital client onboarding portal
Automated collection of documentation
Data validation, KYC, AML checks
Client profile creation across systems

Covenant Compliance Monitoring

Data integration with covenants requirements
Automated financial spreading
Dashboard tracking of covenant metrics
Exceptions workflow triggers

Billing And Invoicing

Centralized database of fees and rates
Automated invoice generation
Digital invoice delivery and archival
Receivables reconciliation

Portfolio Risk Analytics

Automated data aggregation
Risk rating models and simulations
Portfolio exposure analysis
Early warning triggers and monitoring

Syndicated Loan Administration

Workflow automation for participation
Management of investor info and allocations
Automation of interest, fee, principal payments
Loan servicing system integrations

Supply-Chain Finance

Supplier onboarding and verification
Purchase-order financing workflows
Invoice approval and early payment
Buyer and supplier exposure monitoring

+Trade Exchange Operations

Trade Exchange
Automation.

Credit creation, marketplace trading, brokerage, settlement, liquidity, owner control and network expansion.

16 · EXCHANGE DOMAIN

Trade-Credit Issuance & Monetary Controls

Explore 15 specialized workflows and controls.

17 · EXCHANGE DOMAIN

Credit-Cycle & Repayment Management

Explore 15 specialized workflows and controls.

18 · EXCHANGE DOMAIN

Member Marketplace & Directory

Explore 15 specialized workflows and controls.

19 · EXCHANGE DOMAIN

Trade Matching & Brokerage

Explore 15 specialized workflows and controls.

20 · EXCHANGE DOMAIN

Buying Requests & Procurement

Explore 15 specialized workflows and controls.

21 · EXCHANGE DOMAIN

Selling & Inventory Conversion

Explore 15 specialized workflows and controls.

22 · EXCHANGE DOMAIN

Mixed-Payment Settlement

Explore 15 specialized workflows and controls.

23 · EXCHANGE DOMAIN

Trade Transaction Lifecycle

Explore 15 specialized workflows and controls.

24 · EXCHANGE DOMAIN

Exchange Fees & Revenue

Explore 15 specialized workflows and controls.

25 · EXCHANGE DOMAIN

Trade-Credit-to-Cash Conversion

Explore 15 specialized workflows and controls.

26 · EXCHANGE DOMAIN

External Supplier Acquisition

Explore 15 specialized workflows and controls.

27 · EXCHANGE DOMAIN

Member Acquisition & Activation

Explore 15 specialized workflows and controls.

28 · EXCHANGE DOMAIN

Member Trading Health

Explore 15 specialized workflows and controls.

29 · EXCHANGE DOMAIN

Network Liquidity & Monetary Economics

Explore 15 specialized workflows and controls.

30 · EXCHANGE DOMAIN

Contracts, Schedules & Asset Acquisition

Explore 15 specialized workflows and controls.

31 · EXCHANGE DOMAIN

Trade Disputes & Resolution

Explore 15 specialized workflows and controls.

32 · EXCHANGE DOMAIN

Trade-Specific Fraud & Misuse Controls

Explore 15 specialized workflows and controls.

33 · EXCHANGE DOMAIN

Exchange Ownership & Administration

Explore 15 specialized workflows and controls.

34 · EXCHANGE DOMAIN

International & Inter-Exchange Trading

Explore 15 specialized workflows and controls.

35 · EXCHANGE DOMAIN

Card, Merchant Network & Done-for-You Management

Explore 15 specialized workflows and controls.

16 Exchange Domain · 16 / 35

16Trade-Credit Issuance & Monetary Controls